Founded in 2014, Weebot set out to revolutionise urban mobility by offering electric scooters, e-bikes, accessories, and spare parts to the masses. Their mission? Make eco-friendly urban transport available to all. Over the years, their brand has become a transportation leader and a recognisable brand in the French market. It now combines ecommerce, retail stores, repair, and support services into a 360-degree experience.
In its early days, Weebot used an Excel sheet to keep track of orders, stocks, and payments, and this system soon became obsolete. They needed a solution that could provide real-time visibility into stock, unify customer data, and support omnichannel sales. Switching to Shopify and its POS solution enabled them to access a fully connected platform that streamlines their inventory management, enhances customer experience, and increases overall efficiency.
Since moving to Shopify, Weebot has seen:
- 15% increase in retail revenue
- 50% faster in-store processing
- 50% better customer satisfaction
Challenge: Unifying the customer experience across multiple channels
Weebot retail stores are more than just a brick-and-mortar shop; they are a complete, unique, 360-degree service centers that combine retail with repair, support, and customization services. A complex service model that is hard to manage via Excel sheets and manual transactions.
This lack of a centralized system meant that managing orders of suppliers, handling stock movements, and tracking customer behaviors became increasingly difficult as the business expanded. Inconsistent tracking resulted in delays, missed sales opportunities, and inefficient use of employee time.
As Weebot grew, it needed a solution to unify its stock, increase its traceability, and streamline internal transfers. The goal was to introduce a more connected, advanced, and automated system to meet all those challenges and set the brand apart from its competition thanks to a unique, highly efficient client experience in physical stores and online. This is why they chose Shopify.
Solution: Move towards unified commerce with Shopify POS
Weebot turned to Shopify POS to tackle these operational challenges, leveraging its ability to centralize inventory, streamline workflows, and unify customer experience across all channels, in-store and online.
Thanks to Shopify POS, Weebot could now manage inventory across stores and warehouses from a centralized platform that tracks stock in real-time, giving staff complete visibility over where each product is located. This feature allows sales associates to tell customers which product is available and where, and arrange in-store or at-home delivery if needed.
Shopify POS gives us real-time visibility into stock and operations. Our team can see exactly where a product is and manage transfers easily, which has been essential for running four service centers smoothly.
Shopify POS has also enabled Weebot to have a much quicker in-store checkout time. The system supports multiple payment platforms, and the staff can finalize sales on mobile tablets, roaming across the store with customers to offer a more personalized experience and reduce waiting times. A shift that has resulted in a 50% reduction in processing time, allowing associates to focus on customer service rather than manual tasks.
Our store teams can now upsell and cross-sell accessories with ease, thanks to Shopify POS. The ability to suggest compatible products right at checkout has had a clear impact on revenue.
Shopify is also the backbone of Weebot’s sustainability mission. For instance, Weebot automated post-purchase emails on Shopify Flow to teach new customers how to take care of their e-bikes or scooters to keep them in good shape as long as possible. If, however, there is a need for repair, Weebot has many spare parts and experts on site to help reduce the turnover of these electric goods.
By providing centralized stock tracking, a streamlined checkout process, and enhanced customer support, Shopify POS enables Weebot to offer a unique customer experience while driving operational efficiency. An approach that has contributed to a 15% increase in revenue and a dramatic improvement in customer satisfaction.
Results: Accelerated growth with Shopify POS
Since adopting Shopify and Shopify POS more than five years ago, Weebot has seen significant improvements in operational efficiency, sales, and customer satisfaction across all channels. By unifying stock management, streamlining customer support, and automating workflows on an ergonomic tablet, Weebot has created a truly unified omnichannel system.
With Shopify POS and Shopify Flow, Weebot has seen:
- 15% increase in retail revenue, driven by upselling and cross-selling accessories and spare parts
- 50% reduction in processing time, allowing for faster checkout and better customer flow
- A much higher level of customer satisfaction